Automatically follows up on estimates customers never answered.
Auto repair shops send customers clear status texts and approval links.
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Independent auto shops spend hours on the phone telling customers where their car is. Repair Status sends texts at each stage and a link to approve extra work with photos and a price. Customers stay informed and the shop gets approvals faster.
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Build a web app called Repair Status. Start with a shop login and a Jobs board where staff create a job with customer name, phone, vehicle year, make, model, plate and concern. Columns: checked in, diagnosing, waiting approval, in repair, ready.
When a job moves stage, use Twilio to text the customer a short update. Add an Approval Request form with line items (description, parts price, labor price) and photos, which sends a link to a mobile page where the customer taps Approve or Decline and the result is saved with a timestamp.
Add a pay online button on the ready text using Stripe. Add a dashboard showing average time in each stage and approval rate, plus Stripe billing for the shop subscription.
Automatically follows up on estimates customers never answered.
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